Privacy Policy
Effective date: 17th., January, 2023

  • Personal Data
    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data
    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies
    Cookies are small pieces of data stored on your personal device that provide appoint of reference
  • Data Controller
    Data Controller means the natural or legal person who (either alone or jointly) determines the purposes for which and the manner in which personal information saved.. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers)
    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User)
    Data Subject is any site who is using our Service and is the subject of Personal Data.
  Information Collection and Use
  • We collect limited information with a view to providing and improve our service to you, the user.
  • We strive to only collect communications, and contact details for communication purposes.
  • To focus therapy on your needs and issues, you may provide personal information, mainly orally, which we deem private and so not record. Information you share is deemed to be freely given with agreement and is used to focus services and therapy for your benefit.
  • We do not use cookies.
  • Information / conversations provided in counselling or therapy, is not recorded.
  • We do not share information with associates or others.
  • Personal information may be provided by Zoom, Skype, telephone or similar oral media, rather than verbal text. Consequently. no records are kept.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
The legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Your information enables us to agree and form a contract with you:
  • We need to fulfil that service.
  • You have agreed to a service and this does not impair your rights.
  • We strive to comply with the law and to fulfill and exceed your service delivery expectations.
Where we rely on legitimate interests as the legal basis for processing your Personal Data, these interests are:
  • To communicate for service delivery.
  • To administer, maintain protect and improve the enterprise service and web.
  • To pursue our mission
Retention of Data
MetaMind® will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary for legal compliance.

Transfer of Data
Your information, including Personal Data, shall NOT be transferred sold or shared with other organisations of parties.

Disclosure of Data
Disclosure for Law Enforcement Under certain circumstances, MetaMind® may be required to disclose your Personal Data e.g., a court or a government agency. We will strive to resist such demands.

Security of Data
The security of your Personal Data is important to us. To prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the data we collect. Please be aware that no method of transmission over the Internet, or electronic storage is 100% secure, If more secure communication is necessary, we suggest:
  • using and encrypted service such as WhatsApp or Signal,
  • using a VPN service for the Internet.
  • Using a discrete browser engaging a Don Not Track (DTN) setting.
  • If you request, your correspondence can be deleted.
‘Do Not Track’ Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Children’s Safety
Those youth (under 18 years of age) and vulnerable clients, should be identified and chaperoned in counselling and training. We rely on your honesty in identifying young and vulnerable clients.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Such changes will be listed on this page of the website and will be effective from the date of listing or other date if specified.
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